Experienced content moderator with over three years managing high-volume social media support operations across multiple languages, ensuring policy compliance and accurate content classification.
Reviewed and classified user-generated content to ensure adherence to platform policies and guidelines.
Handled support tickets and communications in English and Spanish across email, chat, and helpdesk platforms.
Reviewed AI-generated suggestions to ensure tone and policy consistency.
Managed large volumes of content (400-500 items/day) ensuring timely and accurate processing.
Global Social Media Platform (via BPO)
Reviewed 400–500 user‑generated items/day (text, image, video) following platform policies., Maintained >95% accuracy while meeting AHT measured in seconds., Managed EN/ES queues, ensuring consistent, timely decisions., Edited and refined AI‑generated suggestions for tone, clarity, and...
Bachelor’s Degree
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Processed and documented support tickets, including tagging and workflow notes.
