Luis - Content Moderator with 3+ years in social media support

Timiza, Bogota D.C., ColombiaRemotoen

Reviewed 400–500 user-generated items daily maintaining >95% accuracy

Managed multilingual queues (EN/ES) ensuring timely and consistent content decisions

Publicado en CazVidVideo entrevista disponibleAbierto a remoto

Resumen

Experienced content moderator with over three years managing high-volume social media support operations across multiple languages, ensuring policy compliance and accurate content classification.

Video Resume

Logros Clave

Edited AI‑generated content suggestions for tone and policy alignment

Habilidades

Content Review & Policy ApplicationAdvanced

Reviewed and classified user-generated content to ensure adherence to platform policies and guidelines.

Customer Support (EN/ES)Advanced

Handled support tickets and communications in English and Spanish across email, chat, and helpdesk platforms.

AI-Assisted Response ReviewIntermediate

Reviewed AI-generated suggestions to ensure tone and policy consistency.

High-Volume OperationsAdvanced

Managed large volumes of content (400-500 items/day) ensuring timely and accurate processing.

Zendesk Ticket HandlingIntermediate

Processed and documented support tickets, including tagging and workflow notes.

Idiomas

Spanish(Native)English(Upper Intermediate (B2+))

Experiencia

Content Moderator / Support Operations

Global Social Media Platform (via BPO)

Jul 2022 - Aug 2025

Reviewed 400–500 user‑generated items/day (text, image, video) following platform policies., Maintained &gt;95% accuracy while meeting AHT measured in seconds., Managed EN/ES queues, ensuring consistent, timely decisions., Edited and refined AI‑generated suggestions for tone, clarity, and...