Luis - Store Manager with 7+ years of retail and customer service experience

Supervised and motivated teams in retail and toll management settings to achieve operational goals.

Implemented personalized customer engagement strategies that improved satisfaction and retention.

Managed inventory systems and optimized storage, shipping, and inspection processes.

Developed and executed promotional campaigns aimed at increasing sales of specific products.

Led a team of 5 people, increasing sales through customer service strategies and specific promotions., Assisted users in resolving issues with equipment and software., Managed inventories and optimized processes for product storage, shipping, and inspection., Implemented a customer follow-up system through WhatsApp, Instagram, and Facebook, increasing customer retention., Expanded the client base through personalized advice and direct contact strategies via calls and emails., Developed strategic promotional campaigns that increased sales of low-rotation products.

Managed toll collections and cash handling., Supervised 1 to 3 lanes simultaneously, optimizing vehicle flow and reducing wait times., Optimized vehicle flow by improving traffic circulation, reducing wait times, and ensuring a more efficient user experience.

Directed daily store operations, managing orders and merchandise reception., Managed inventory control systems., Increased sales by 5% through strategic promotions., Implemented personalized customer service strategies that met customer expectations and satisfaction.