Luis

Bilingual Technical Support Representative

Manage bilingual client accounts, ensuring retention and satisfaction across diverse directories., Built diverse and consistent management and retention portfolio., Collaborate with technical support and account management teams to resolve client issues efficiently., Help business owners grow their visibility and revenue through SEO strategies and digital marketing solutions., Document CRM updates with clarity and actionable detail for internal tracking., Adapt messaging and offers to maximize impact across email, SMS, and calls., Managed a book of business with up to 375 clients, maintaining a cancellation rate of under 5% over a three-month period., Stayed current on company offerings and industry trends., Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs., Contributed to team objectives in fast-paced environment., Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor., Recorded accurate and efficient records in customer database., Maintained current knowledge of evolving changes in online marketing., Informed customers of strategies to increase ROI and volume of calls., Managed high levels of call flow and responded to technical support needs., Responded to customer inquiries and provided technical assistance over phone., Installed and configured operating systems and applications., Diagnosed and troubleshot hardware, software and network issues., Generated reports to track performance and analyze trends.

Senior Customer Success Manager

Bilingual Administrative Assistant

Quality Control Inspector

Managed phone and email correspondence and handled incoming and outgoing emails., Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service., Established administrative work procedures to track staff's daily tasks., Completed precise measurements using special tools., Performed visual inspections and non-destructive tests where appropriate., Evaluated components and final products against quality standards and manufacturing specifications., Identified and documented quality discrepancies for management to develop resolutions., Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems., Approved the completed foundations for project delivery., Oversaw and worked on developing as many as 114 foundations throughout the entire project., Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement., Inspected incoming and outgoing materials for accuracy and quality., Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders., Maintained complete documentation and records of all purchasing activities., Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders., Developed and implemented strategies to reduce operational costs., Searched for hard-to-find items and found high-quality, reliable vendors.

Purchasing Specialist