Experienced in client relations, quality monitoring, and administrative support across diverse settings, with proficiency in key tools and software.
Applied customer service skills using CRM, Avaya, Zeus Lobby, and other tools across multiple roles.
Evaluated customer interactions and maintained service quality standards at Altice USA.
Utilized Excel, Power BI, and Google Suite for data tracking, reporting, and analysis.
Handled administrative tasks at Hotel Gran Diamante, including scheduling and record-keeping.
Accedo Technologies
Altice USA - Retention Department
Accedo Technologies
Hotel Gran Diamante
Fundación Social Cordoberxia
Teleperfomance Colombia
Master's degree
Bachelor's Degree
Mercadeo y Ventas
System Optimization
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