Luis - Welcome to CazVid!

Demonstrated experience with Excel.

Demonstrated experience with Word.

Demonstrated experience with Canva.

Demonstrated experience with Power point.

Demonstrated experience with Calendar.

Providing customer support by handling inquiries, requests, and resolving issues related to company products or services., Delivering effective solutions and ensuring a high-quality customer experience through clear communication, professionalism, and a strong commitment to customer satisfaction.

Provided customer support for AT&T services, assisting clients with inquiries related to TV services, home internet, and data plans., Troubleshooting service issues, delivering effective solutions, and identifying opportunities for cross-selling additional products and services while maintaining a high level of customer satisfaction.

Assisting customers with inquiries, requests, and concerns, ensuring timely and effective resolutions while maintaining a high standard of professionalism and customer satisfaction., Supporting order and reservation follow-ups for guests, as well as managing property systems to ensure accurate information and smooth service operations.

Provided interpretation services in social, legal, medical, emergency, and customer service settings, facilitating clear and accurate communication between individuals with different language backgrounds., Ensured confidentiality, cultural sensitivity, and precise interpretation in high-pressure and sensitive situations while maintaining professionalism and neutrality.

Provided customer support services for Pizza Hut franchise operations, assisting customers with order inquiries, order status, and issue resolution., Ensured a positive customer experience through clear communication, efficient problem-solving, and timely follow-up on service requests while maintaining high service quality standards.

Providing advanced support to customer service agents by handling complex and sensitive cases., Responsible for real-time issue resolution, managing escalations, and ensuring compliance with internal processes and protocols., Experienced in monitoring live metrics and performance statistics, using tools such as Amazon Web Services (AWS) to track performance, analyze data, and support operational decision-making., Supported the training and onboarding of new team members while maintaining high performance in a fast-paced and high-pressure environment.