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Competencias
Demonstrated experience with Word.
Demonstrated experience with Power Point.
Demonstrated experience with Excel.
Demonstrated experience with JBA.
Demonstrated experience with SAP.
Educación
Experiencia
Asset Associate (hybrid)
Review and analyze forecast, by historical and customer forecast, planning material requirements for firm orders and future orders, Place purchase orders and be in contact with suppliers in North America, South America, Europe and Asia, Contact and tracking of shipments to provide status to sales team, Reporting of past due items and following, Develop relationships with suppliers and customers to provide an outstanding customer experience, Maintain target inventories, Coordinate shipments and ensure to meet sales plans as possible.
Customer Support Associate (Hybrid)
Enter purchase orders into ASW and review C2O for stock, material status, Provide order and material progress to customers, Request expedition of priority orders to warehouse, Provide reports of items sent and pending to customers, Provide invoices and documents needed in order to collect payment from customer by our financial department, Move orders as needed according to lead time and stock availability on warehouse.
Order Entry Specialist (Hybrid)
Working as order entry and in charge of my team, Learned how to train each member of my team according to the way they learn, Improve procedures according to rules and product specs, Review and analyze all of the information provided on catalogs and PO's in order to confirm and process our sales orders, In case of needing to ask something to our clients, make sure to provide complete information to try to have a resolution on the first contact, Perform reports, metrics, etc.
Customer service representative (Back office agent)
Receive customer's emails regarding purchase orders, delays, tracking, prices, item issues, Educate customers for self-service, order modifications, cancellations, etc., As a back office representative I'm the first contact between customer and company, If any issue cannot be resolved by me, then I have to escalate to the proper team.
Customer service representative (remote)
Taking incoming calls and outbound calls when needed to track information with customers and answering emails, About customer concerns and doubts about their services, bills and fees, Helping customers educating them to self-service thru our tools, Performing some retention activities, service upgrades and renewals, Track services, talk to providers and clients about the ETA for services, being in contact with both updating them with the most recent status.
Customer service representative (International Order Service Specialist)
Review and enter orders from customers in SAP (PO’s), Taking care of inventories, prices and agreements between customers and company, Processing sales orders according to this information, To improve company procedures and problem solutions, Prioritizing urgent orders.
Customer service representative (BPO Specialist)
Review and enter orders from customers in SAP (PO’s), Taking care of inventories, minimum quantities according to contracts, PO types, due dates, Keeping an eye on problems and errors, internal and external, Creating customer part numbers and internal part numbers in SAP, Bill of materials and instructions for packaging plants and production floor, Creating graphics and reports in excel, errors, team production, and team member’s production, Improving procedures to save time and avoiding errors.