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Competencias
Demonstrated experience with Strong Leadership.
Demonstrated experience with Team Management.
Demonstrated experience with Sales.
Demonstrated experience with Account Management.
Demonstrated experience with Business Development.
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Latin America Software Regional Sales Manager
Defined sales territories and quotas for the sales team, while establishing key performance indicators for operations and presales resources, leading to achieving revenue and margin targets for Third Party Software Solutions including Microsoft, Red Hat, Quest, NVidia, Adobe, and other similar offerings, Developed and launched the first Partner Software sales strategy in the region, transforming Dell's reactive software sales to a Solution and Independent business model, resulting in a significant increase in revenue from 25M to 67M on the first 3 years., Took direct P&L responsibility for DELL's Alliances and Partner Management business for Latin America and the Caribbean (except Brazil) cross Segments, Channels, Distributors, and Resellers resulting on a better structured sales / marketing approach., Led a team of sales professionals, providing coaching, mentoring, and performance feedback to achieve individual and team goals, which included 12 Outside Sales Executives and 2 Inside Sales Managers., Built and maintained strong relationships with key customers, prospects, and industry partners, driving new business opportunities and increasing sales effectiveness., Collaborated with cross-functional teams, including marketing, product, and operations, to ensure alignment and maximize sales effectiveness., Led high ticket negotiations for contracts, pricing, and terms with customers, partners, and providers, resulting in successful contract agreements.
Latin America Services Sales Manager
Led a team of 7 remote and 9 local Sales Representatives in Latin America Services Sales driving sales growth and revenue targets for Support, Professional and Managed Services, taking our revenue from 25M to 75M on the first year., Designed and launched the ProSupport offering for Latin America from a sales standpoint, resulting in increased customer satisfaction and improved sales performance., Successfully launched the Managed Services Portfolio for Latin America as Project Manager, driving new business growth and revenue streams., Closed the first 100M+ revenue Managed Service Deal in Mexico (SAT), demonstrating exceptional sales leadership and driving business growth.
US Parts & Upgrades Sales Manager
Led P&U Sales Teams assigned to the North America territory, successfully driving sales growth and exceeding sales quotas., Developed the first GTM strategy for the organization, resulting in increased market penetration and improved sales performance., Closed a 56M gap by building a direct relationship with customers in the US and establishing realistic targets based on verticals, demonstrating exceptional sales leadership and driving business growth., Consistently achieved sales quotas by performing detailed pipeline and close rate reviews, identifying high revenue opportunities, and effectively managing sales performance.
Tech Support Representative and Coach
Successfully drove performance for 45 agents by performing gap analyses on their challenges, providing coaching through 1x1 sessions, and driving metric improvement., Supported the ramp-up process for the El Salvador site, demonstrating exceptional leadership and training skills., Trained the Senior Leadership Team and Managers in Round Rock, Texas during a 6-month assignment, effectively preparing them for their roles in the new site., Led the floor ramp-up of over 100 collaborators, including the senior staff, demonstrating exceptional leadership and organizational skills to ensure a successful launch of the new site.