Luis

Managed hotel reservations for customers across the United States, ensuring accurate booking details, rates, and availability., Assisted clients with hotel selection based on budget, location, amenities, and travel needs., Handled modifications, cancellations, and special requests while following company and hotel policies., Provided high‑quality customer service through phone and chat, resolving issues efficiently and professionally., Coordinated with hotel partners to confirm reservations, negotiate availability, and prevent booking errors.

Assisted clients in evaluating loan options by explaining terms, interest rates, and repayment structures clearly and accurately., Conducted needs‑based consultations to recommend appropriate financial products aligned with customer goals., Managed the full sales cycle, from initial contact and qualification to application submission and follow‑up., Collected, reviewed, and verified customer documentation to ensure compliance with internal and regulatory requirements., Built strong relationships with clients, increasing trust and long‑term customer retention., Maintained accurate records in CRM systems and ensured proper documentation of all client interactions.

Assisted health plan members with inquiries related to medications, medical bills, coverage, and benefits., Resolved issues involving pharmacy and medical authorizations by coordinating with providers and internal departments., Explained insurance policies, copays, deductibles, and eligibility in a clear and member‑friendly manner., Provided real‑time bilingual interpretation (English–Spanish) to support effective communication between members and healthcare providers., Handled member grievances and appeals in compliance with healthcare regulations and company procedures., Delivered empathetic, patient‑centered support while maintaining confidentiality and HIPAA standards.