Experienced customer service and technical support specialist with over 10 years in call centers, adept at handling diverse roles including retention, sales, dispatch, and tech support, primarily in Costa Rica.
Handled client interactions in diverse roles, ensuring client satisfaction and issue resolution.
Provided technical assistance for Hewlett Packard Enterprise, troubleshooting technical issues and supporting clients.
Engaged in retention strategies and sales for support services and telecommunications clients.
Managed dispatch services at Hewlett Packard Enterprise, coordinating logistics and service delivery.
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Accumulated over 10 years of experience working in call centers, managing multiple client accounts and responsibilities.
