Dedicated data analyst with 3 years of experience in healthcare environments, specializing in data collection, analysis, and visualization to support clinical decision-making and operational improvements.
Extensive experience analyzing healthcare data to identify trends and insights.
Proficient in writing queries to extract and manipulate database information.
Skilled in creating dashboards and visual reports using Tableau and Power BI.
Experience with R and SPSS for statistical analysis and modeling.
ThinkIN
Handled high volumes of inbound calls efficiently, providing timely and accurate information to customers., Resolved customer inquiries and complaints by listening actively and offering appropriate solutions, ensuring high customer satisfaction., Collaborated with the sales team to convert inbound inquiries into sales opportunities, achieving monthly targets consistently., Maintained detailed records of customer interactions and transactions to ensure data accuracy and facilitate follow-ups., Managed and prioritized inbound calls to ensure effective routing and timely response, enhancing customer experience., Participated in regular training sessions to stay updated on company products, policies, and customer service techniques.
Guardian IT, LLC
Developed and implemented a comprehensive sales pipeline and workflow, streamlining the lead generation and conversion process., Created compelling sales presentations that effectively communicated the value proposition of Guardian IT's solutions to potential clients., Prospered for new business opportunities through targeted cold calling and email campaigns., Nurtured leads by providing valuable information and following up strategically to build relationships and drive sales., Maintained and organized a comprehensive customer database, ensuring efficient lead management and sales funnel optimization.
Njoy Kratom
Converting inbound leads from all platforms, B2B and B2C sales., Coordinating with the sales team., Assisting in the preparation and organizing of promotional material or events., Monitoring the team’s progress, identifying shortcomings and proposing improvements., Informing clients of unforeseen delays or problems., Handling the processing of all orders with accuracy and timeliness., Coordinating sales team by managing schedules, filing important documents and communicating relevant information.
Bachelor in Mass Communication
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