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Luis
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Competencias
Demonstrated experience with React.
Demonstrated experience with JavaScript.
Demonstrated experience with HTML.
Demonstrated experience with CSS.
Demonstrated experience with MongoDB.
Educacion
Idiomas
Experiencia
Web Developer
Developed a comprehensive webpage serving as a payment gateway, utilizing React, Redux, MongoDB, and Node.js for enhanced functionality and user experience., Maintained and updated the website to ensure continuous optimal performance and user satisfaction., Troubleshot website issues and provided timely solutions, ensuring consistent and reliable operation., Implemented and refined SEO strategies to improve website visibility and search engine rankings, leading to increased organic traffic.
Bilingual Agent - Retention Department
Provided exemplary customer service and retention strategies, particularly in handling inquiries related to automatic charges., Leveraged strong interpersonal and communication skills to effectively retain customers, ensuring their ongoing satisfaction and loyalty to our services., Acted as a valuable resource and mentor on the floor, offering guidance and support to new agents during their initial interactions with customers., Proactively identified opportunities for improvement and provided training sessions to enhance the skills of new agents, contributing to the overall success of the team.