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Luisa
Customer Service Specialist with diverse client support experience
Contacto
Colombia, Huila Department, Colombia
Disponible en CazVid
Competencias
Customer ServiceIntermediate
Delivered support and assistance to clients in telecommunications and branding industries, ensuring customer satisfaction.
Technical SupportBeginner
Provided basic technical assistance and troubleshooting for clients in a call center environment.
Billing and SchedulingIntermediate
Handled billing issues and appointment re-scheduling for service clients.
Complaint Management (Pqrs)Intermediate
Managed and resolved customer complaints and inquiries through Pqrs processes.
Educación
GRADO SECUNDARIA
Institución educativa Byron Gaviria
Completed 2014
Idiomas
Español
Resumen
Customer service professional experienced in client support, billing, and complaint management across telecommunications and branding sectors.
Logros Clave
- Provided customer support in telecommunications and branding sectors, handling inquiries, complaints, and technical assistance
- Managed billing, scheduling, and issue resolution for clients across multiple service areas
- Gained experience in Pqrs (complaint management) and support for technical and administrative tasks
Experiencia
Atención al cliente
RAC TELEFONICO ATENTO
Febrero - julio 2016
Atención al cliente, Pqrs, Soporte técnico
Atención al cliente
EMBAJADOR DE MARCA OUTSOURCING
20/11/2023 - 01/02/2025
facturación, Pqrs, Reagendamiento de visitas
Habilidades
Customer ServiceTechnical SupportBilling and SchedulingComplaint Management (Pqrs)
Publicado en CazVid - 3 jul 2025