Dedicated specialist with over 5 years supporting customer service and office management, skilled in diverse communication channels, CRM tools, and process documentation, committed to delivering seamless support and operational efficiency.
Handled customer transactions, claims, and problem resolution, ensuring high satisfaction standards.
Supported office operations and executive tasks, including schedule coordination and event logistics.
Utilized Zendesk, Salesforce, and Five9 for customer support, technical troubleshooting, and communication management.
Managed communication channels, scheduled meetings, and coordinated event logistics for organizations.
ALORICA - GEXA ENERGY
Process a variety of customer transactions, Accurately document and process claims, Ensure problem resolution, Effective customer service management
Translation and International Correspondence
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