Luisa - Customer Service with 3+ years of experience in client support and quality assurance

Utilized CRM systems and communication skills to resolve customer issues effectively.

Assessed team performance, provided feedback, and contributed to process improvements.

Processed payments, negotiated agreements, and maintained updated records.

Engaged in effective communication and problem-solving to meet client and company objectives.

Participated in applying process improvements to enhance service workflows.

Provided personalized customer support, identified customer needs, resolved inquiries, and offered effective solutions promptly., Usage of CRM systems to document and track interactions, ensuring data accuracy., Understand the company's processes and systems to provide high-quality service.

Evaluated agents performance to meet quality standards and improve operational efficiency and customer experience impact., Implemented process improvements for payment and collection workflows., Analyzed the performance of the team and offered constructive feedback for improved performance.

Process payments over the phone and resolve inquiries promptly., Negotiated payment agreements, ensuring compliance with company policies., Kept updated records, improving database accuracy.