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Luisa
Customer Service and Quality Assurance Specialist with 4+ years of diverse experience
Contacto
Competencias
Handled customer interactions and maintained employee relations in a service environment.
Monitored sales processes, identified errors, and proposed improvements.
Organized and processed documents with accuracy for payment and auditing purposes.
Managed employee records, incorporations, discharges, and technological platforms.
Acted as contact person with foreign personnel and coordinated information exchange.
Educación
Idiomas
Resumen
Experienced in customer service, quality assurance, and document management across diverse sectors, with a focus on process improvement and detailed operational tasks.
Logros Clave
- Managed employee documentation and HRIS at Ecoikos Group
- Conducted quality monitoring and process optimization at Telefonetica S.A.S
- Performed detailed document processing and audit tasks at Hinduja Global Solution
Experiencia
International cultural exchange
Contact person with foreign personnel.
Customer Service Function
Creation of links Commercial, Continuous file management and required employee documentation, Incorporation and discharge of employees, HRIS management, Management of technological platforms.
Quality assurance
Quality monitoring in the sales area, Optimizing the process, Report errors, Propose solutions, Validate the correctness of the Agents.
Auditor
Document organization, Attention to detail, Processing documents with payment needs, Handling detailed information, Proficiency in office tools.