Dedicated support professional with expertise in customer service, technical troubleshooting, and data management across global platforms. Proven track record of enhancing customer satisfaction and operational efficiency.
Proven ability to resolve customer issues empathetically while maintaining a high satisfaction rate.
Skilled in troubleshooting hardware and software issues across multiple platforms.
Experienced in accurate case logging and data documentation to support operational efficiency.
Fluent in English, Spanish, and French, facilitating effective communication with diverse clients.
Amazon
Resolved account and product issues with efficiency and empathy., Logged cases and maintained accurate data to support business continuity., Provided consistent service that reflected company values and increased customer loyalty.
TechNova Solutions
Delivered Tier 1 technical support for software and hardware issues across multiple platforms., Documented support processes and improve self-service options.
Teleperformance
Resolved account and product issues with efficiency and empathy., Logged cases and maintained accurate data to support business continuity., Provided consistent service that reflected brand values and increased customer loyalty.
Foreign Languages Degree
Academic Bachelor
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