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Luisana
Logistics and Administrative Professional with 6+ years in Operations and Customer Service
Video resume
Contacto
Competencias
Expertise in managing cargo dispatch, tracking shipments, and optimizing logistics workflows to improve operational efficiency.
Skilled in task prioritization, calendar management, and communication facilitation to support team productivity.
Proficient in client communication, issue resolution, and maintaining strong customer relationships.
Proficient in Microsoft Office, Slack, WordPress, HubSpot, and specialized logistics platforms for operational support.
Educacion
Idiomas
Resumen
Dedicated logistics and administrative assistant with over 6 years of experience in cargo dispatch, customer service, and team coordination. Adept at streamlining operations and enhancing productivity through effective communication and technology use.
Logros Clave
- Streamlined cargo dispatch processes, improving efficiency at Maybach International Group LLC
- Managed client and team communications, ensuring timely and accurate record-keeping
- Optimized task management and scheduling at AGM Technology, enhancing team productivity
- Developed effective customer service protocols for logistics operations
Experiencia
Logistics and Dispatch Assistant
Customer service focused on logistics and dispatch of cargo trucks.. Management of calls, messages, and emails with clients and team members.. Maintenance of cargo and client records.. Execution and registration of payments for drivers in the cargo delivery process.. Daily tracking of loads and real-time notification to the client of the status of their cargo.. Conducting training for new employee groups.
Administrative Assistant
Coordination of the task agenda to optimize work time from the most urgent to what can be delegated.. Management of tasks and meeting calendar with team members and clients.. Follow up on concerns and/or questions that may arise during a project through different communication platforms such as email, Monday, among others.
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Hello, my name is Luisa Navara, I'm 26 years old, I live in Caracas, Venezuela, and I study art specializing in epoxy resin. About my previous work experience, I was an administrative assistant for a small developers company, and I was also part of the tracking and logistics team for a trucking company based in the United States. These roles allowed me to be more proactive and creative, and I also consider myself as a fast learner, which I think is really important in this customer service field.