Luisana - Logistics and Administrative Professional with 6+ years in Operations and Customer Service

Expertise in managing cargo dispatch, tracking shipments, and optimizing logistics workflows to improve operational efficiency.

Skilled in task prioritization, calendar management, and communication facilitation to support team productivity.

Proficient in client communication, issue resolution, and maintaining strong customer relationships.

Proficient in Microsoft Office, Slack, WordPress, HubSpot, and specialized logistics platforms for operational support.

Customer service focused on logistics and dispatch of cargo trucks.. Management of calls, messages, and emails with clients and team members.. Maintenance of cargo and client records.. Execution and registration of payments for drivers in the cargo delivery process.. Daily tracking of loads and real-time notification to the client of the status of their cargo.. Conducting training for new employee groups.

Coordination of the task agenda to optimize work time from the most urgent to what can be delegated.. Management of tasks and meeting calendar with team members and clients.. Follow up on concerns and/or questions that may arise during a project through different communication platforms such as email, Monday, among others.