Luke

Demonstrated experience with Records management.

Demonstrated experience with Data entry and validation.

Demonstrated experience with Document preparation.

Demonstrated experience with Correspondence.

Demonstrated experience with Scheduling and coordination.

Maintained, cleaned, and restructured production records across two databases, resolving inconsistencies and validating entries so downstream reporting stayed reliable.. Built and ran a reconciliation process cross-referencing purchase orders, invoices, and price lists, flagging pricing discrepancies and near-miss typos that manual review routinely missed. Cut a recurring review task from 15 minutes to roughly 5.. First point of contact for incoming client requests. Logged and triaged each one, tracked it to resolution, documented the outcome, and followed up in writing with the people affected.. Tracked account billing and renewal cycles including renewals, upgrades, cancellations, usage records, and automated monthly resets, supporting billing accuracy across accounts.. Scoped and sequenced work into two-week cycles, coordinated across a small team and external stakeholders, and managed expectations across rounds of feedback.. Ran working sessions with stakeholders to capture undocumented processes, then wrote them up as clear written procedures and requirements.

Led and coordinated staff through high-volume shifts, keeping front and back of house aligned.. Resolved customer concerns directly and held service standards under sustained time pressure.