Dedicated professional with over 8 years of expertise in sales, customer service, and administrative support. Skilled in building relationships, problem-solving, and enhancing operational efficiency across diverse roles.
Proven ability to drive sales through consultative techniques and relationship building.
Exceptional skills in resolving issues, attending to client needs, and enhancing satisfaction.
Effective at quickly diagnosing issues and implementing practical solutions.
Experienced in managing records, updating databases, and supporting team operations.
The Other-Side (Pop-up Restaurant)
Assisted the staff and guests with everyday tasks and activities. Attended to emails promptly and offered detailed guidance to enhance customer service. Resolved complaints and issues with calm and demeanor maintaining positive relations with our staff and visitors. Cleaned reception regularly to maintain professional appearance. Monitored, managed and reviewed front of house catering and cleaning. Delivered comprehensive induction tours for new tourists familiarizing them with the place and procedures. Ensured front of house team leaders and supervisors coordinated staff effectively to deliver on service standards
Neotel
Managed customer relationships through consultive sales techniques to attain individual sales goals. Resolved customer issues and complaints with quick thinking problem-solving. Built exceptional customer satisfaction by delivering friendly service. Customized service offerings to accommodate customers needs. Increased customer satisfaction by delivering friendly service. Increased profits by negotiating favorable terms and pricing
Multi-Layer trading 74cc
Provided Administrative Support To senior staff aiding in efficient conclusion of the projects and tasks. Updated database with visitor and client information including confidentiality of records. Kept office inventory levels optimized with timely restocks and accurate purchase order management. Responded with enquiries from clients, vendors and schools. Organized smooth flow of outgoing orders and purchases and communications. Received, sorted and routed mail and deliveries to appropriate staff members for delivery. Promoted a positive image of the company through courteous interaction with visitors and staff
Certificate
Bachelor of Arts Degree
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Green pearl
Opened shop. Counted all stock (front-shop/lounge). Counted float. Promoted positive image of the company through courteous interaction with the clients. Responded with enquiries from clients with calm and friendly service. Worked together with fellow team members and enjoyed the growth
