Experienced attorney, quality analyst, and English teacher with strong communication and client service skills, seeking new opportunities.
Performed quality analysis in call center environments to maintain service standards.
Supervised call center staff, ensuring efficient customer interactions and adherence to protocols.
Handled legal responsibilities as an attorney, providing consultancy and compliance support.
Taught English in both adult courses and secondary education, improving language proficiency.
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Applied active listening and cultural awareness to improve communication and service quality.
