Dedicated customer service professional with over 2 years of experience in retail and hospitality settings. Proven ability to enhance customer satisfaction, communicate effectively, and resolve issues promptly. Bilingual in English and SiSwati, committed to creating positive customer experiences.
Skilled in addressing customer needs and resolving issues to ensure satisfaction.
Effective in verbal and active listening skills, fostering clear and positive interactions.
Capable of identifying issues quickly and providing practical solutions.
Efficient in organizing tasks to meet deadlines and optimize workflow.
N1 Shisanyama Roadside
Provided excellent customer service, addressing inquiries and resolving issues to ensure customer satisfaction.. Maintained cleanliness and organisation of the cashier station, contributing to a welcoming shopping environment.. Assisted with stock management, including receiving deliveries and restocking shelves as required.. Collaborated with team members and supervisors to meet daily sales targets and improve overall store performance.. Handled customer inquiries and provided product information to enhance the shopping experience.. Supported store team by assisting with inventory counts and shelf replenishment during busy periods.. Managed opening and closing procedures including cash reconciliation and reporting.. Supported promotional activities by informing customers about special offers and loyalty programmes.. Monitored and reported discrepancies in cash and stock to management ensuring accountability and transparency.. Assisted in training new cashier staff, providing guidance on procedures and customer service standards.
NATIONAL SENIOR CERTIFICATE
Grade 12 (Senior Certificate)
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