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Madinson
Help Desk Analyst with 5+ years of IT support and customer service
Contacto
Competencias
Resolved technical issues related to Windows, Office 365, printers, and hardware for end users.
Provided user assistance, guidance, and escalated cases to ensure timely resolution of incidents.
Conducted preventive and corrective maintenance, and prepared equipment setups for end users.
Created manuals and training materials to improve user onboarding and software usage.
Configured network sharing and calibrated printers, including Zebra label printers, in multiple settings.
Educacion
Idiomas
Resumen
Dedicated IT support professional with over 5 years specializing in technical troubleshooting, user assistance, and hardware maintenance. Proven ability to manage service requests, create instructional resources, and support diverse organizational needs. Bilingual with certifications in remote work...
Logros Clave
- Provided technical support via service desk, managing user requests and incident resolution
- Led the creation of instructional manuals and delivered user training on software applications
- Performed preventive and corrective maintenance on computing equipment across multiple organizations
Experiencia
Prácticas laborales
Soporte técnico mediante usuario de mesa de servicio en requerimientos de tecnología, Control y seguimiento de activos tecnológicos, Creación de manuales instructivos, Inducciones y capacitaciones sobre el uso de aplicativos, Alistamiento de equipos computo para usuario final, Mantenimiento...
Agente mesa de servicio
Guía a funcionarios y contratista para creación de casos, Escalamiento de casos e incidentes, Solución a problemáticas y configuración de Windows, Office 365 y demás aplicativos mediante Asistencia Rápida, Asesoría tecnológica a usuario final, Seguimiento y solución de incidentes tecnológicos de...