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Magda
Multilingual Customer Service and Training Specialist with 8+ years in Education, Client Relations, and Medical Records Management
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Competencias
Expertise in managing client interactions, ensuring satisfaction, and resolving issues efficiently across various industries.
Fluent in English, Spanish, French, and Portuguese, with extensive experience in translation, interpretation, and language instruction.
Designs and manages effective training programs, assessing impact and adapting to evolving industry standards.
Skilled in organizing, entering, and following up on medical and client data to ensure accuracy and timely processing.
Strong ability to convey information clearly, build relationships, and facilitate understanding across diverse audiences.
Educacion
Idiomas
Resumen
Experienced in client relations, language instruction, and healthcare data handling, with a strong focus on communication, training, and multilingual capabilities to drive organizational success.
Logros Clave
- Successfully managed medical record requests and data entry for healthcare providers, improving efficiency and accuracy.
- Delivered English language instruction to naval cadets, enhancing their speaking and grammar skills using the Berlitz method.
- Built strong client relationships by handling claims, quotes, and policy retention, contributing to increased customer satisfaction.
- Provided technical translation and interpretation services, ensuring clear communication between clients and adjusters.
- Developed and evaluated training programs, identifying areas for improvement and aligning with industry trends.
Experiencia
Trainer Assistant
Requesting and collecting medical records and bills from health care providers, such as a Physician’s office or hospital, Following up on the request sent weekly. Once received perform data entry services to place the relevant information in a secure database, Manage large amounts of incoming and outbound calls, Identify and assess customers' needs to archive satisfaction, Build sustainable relationships and trust with customer accounts through open and interactive communication, Handle customer complaints and provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution, Follow communication procedures, guidelines, and policies, Facilitate attractive and informative training sessions for new employees, focusing on key record retrieval processes, tools, systems and compliance requirements.
English Instructor
Teacher in charge of delivering English classes in the ESNA project (Navy School of Peru), Delivery english classes properly to cadettes respecting the Berlitz method, focusing on speaking and grammar mainly as well as deliver performance activities, Designing and preparing lessons that align with student needs, Adapting lessons to meet the diverse needs of students, including varying language proficiency levels related to Navy subjects.
Associate Client Relations
Call new and existing insureds for claims, quote and bind personal lines policies and retain accounts to deepen relationships with our client, Take information from clients about coverage, exclusions, and exposures; document electronic files accordingly, Respond to clients’ needs by producing binders, certificates, policies, and other related items, Process daily incoming mail, emails, voice mails, and faxes, Renew policies by agency standards, Handle cancellations with care, saving all accounts possible with adherence to E & O guidelines.
Bilingual Customer Service Representative
Provide messaging service, interpreting, and consultation on claims status with the adjusters and the clients on the phone, Translation of technical documents, Database management of adjusters located in Georgia and Texas (USA) fill the database with sensitive information of clients when they have car accidents, Provide good customer service over the phone with insured and claimants.
Trainer
Develop and manage evaluations and assessments to measure the effectiveness of training programs and identify areas for improvement, Maintain an up-to-date knowledge of industry trends, regulations and best practices related to record retrieval to ensure that the training content remains relevant and aligned with industry standards, Provide coaching and individual support to employees, addressing performance gaps and helping in the development of skills, Continuously evaluate and improve training programs based on the comments of participants, managers and stakeholders, Conduct continuous training sessions for existing employees in order to improve their skills, reinforce best practices and introduce new procedures or updates.