Mahesh - Welcome to CazVid!

Demonstrated experience with Full Confident.

Demonstrated experience with Positive attitude.

Demonstrated experience with Hard work.

Demonstrated experience with A good team Player.

Respond to customer queries in a timely and accurate way via Phone, Email or Chat., Experience with Inbound/Outbound/Email/Chat Support., Identify customer needs and help customers use specific features as per company process and policies., Monitor customer complaints on social media and reach out to provides assistance to get issue resolution on SLA., Share feature requests, updates and effective workarounds with Team members., Follow up with customers to ensure their technical or non-technical issues are resolved., Gather customer feedback and share with our Product, Escalations Sales and Marketing teams., Taking End to End ownership to close cases, Handling End user/Corporate escalations., Assist in training OJT agent’s requirements., Helping to support Inbound/Outbound/Email/Chat agents., Managing Team to maintain SLA., Managing & handling Consumers Customers /Corporate Customers escalations and closing cases.

Identify and monitor accounts with overdue payments., Reach out to clients via phone to discuss unpaid balances and negotiate payment schedules or settlements., Help to achieve company financial goals on daily basis and monthly basis for personal loan.