Dedicated customer support specialist with extensive experience in technical troubleshooting, account support, and document verification across telecom and financial sectors.
Handled troubleshooting and support for internet, cable, and account access, resolving customer issues efficiently.
Delivered prompt email and chat support for clients, including Coinbase account assistance.
Verified customer documents and performed fraud assessments in onboarding processes.
Proficient in Microsoft Word, Excel, Teams, and handling multiple technical and administrative tasks.
Firstsouce solutions Pvt Ltd
Chat support for comcast process, Troubleshoot and fix internet and cable issues
Teleperformance global services pvt ltd
Email support for coinbase process, Help customers via email for account access
WNS BCS Pvt Ltd
Document verification for onfido process, Verify customer's documents and approves after performing fraud assessment tasks
SSC
Intermediate
B.Tech
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Demonstrated ability to adapt to various customer situations and manage time effectively in support roles.
