Dedicated professional with extensive experience in customer service, counseling, and BPO operations. Skilled in CRM tools, communication, and process management, committed to delivering high-quality support and engagement.
Extensive experience in handling customer inquiries via email, chat, and calls, ensuring customer satisfaction.
Provided effective academic counseling, guiding students through admission and semester processes.
Skilled in CRM tools like Microsoft Dynamics 365, enhancing communication and data management.
Excellent verbal and written communication abilities across diverse platforms and audiences.
Amity university
Handling all customer service email process. Chat process and calling. Handling semester fees and admission process. Handling calls and chats of enquiries of customers. Counselling of students and parents for admissions
Accenture
Email and chat process of international BPO. Handling Google hardware enquiries for US based clients
MBA
BBA
12th
10th
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Experience in managing non-voice processes, improving workflow efficiency.