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Call Center Agent
Contracting and monitoring of transportation and installation services., Order cancellation and rebilling, CRM management, and task coordination., Transportation Coordinator IKEA and Inside Logistics., Telephone assistance for customers in the U.S., Spain, and Puerto Rico.
Back Office
Customer service and social media management., Appointment scheduling and providing requested patient information., Assistance through various communication channels.
Billing and Customer Service Specialist
Managed patient billing inquiries, insurance claims processing, payment recording, and discrepancy resolution., Provided support to patients with medical invoices and coordinated with insurance providers to ensure accuracy and compliance.
Quality Analyst
Conducted quality control reviews in medical billing and customer service processes., Monitored call quality, documentation accuracy, and compliance with company standards., Prepared reports and provided feedback to improve efficiency and service quality.