Dedicated customer service advisor with experience in KPI management and tool proficiency, committed to delivering client satisfaction.
Applied customer service skills to support clients efficiently and follow procedures.
Monitored and maintained key performance indicators to meet organizational targets.
Utilized tools like Slack, Salesforce, and Amazon Connect to assist in daily operations.
Quickly adapted to new processes and tools within customer service roles.
Concentrix
Provided support to customers, Kept KPIs on target, following the procedures and making sure to assist keeping the customers at heart.
Industrial Engineering
Technician in account for commercial and financial operations
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Applied basic accounting knowledge to support customer inquiries where relevant.
