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Competencias
Demonstrated experience with Cloudbeds / KePSLA.
Demonstrated experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote and Teams).
Demonstrated experience with Google Workspace (Gmail, Docs, Drive, Calendar, Meet, and Sheets).
Demonstrated experience with ACSS and Slack.
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Professional profile
Experiencia
Customer Service
Provided customer support via phone, email and chat, efficiently solving inquiries and issues according to the company policies.. Maintained accurate records, met performance targets and ensured a positive customer experience.
Experience Manager
Managed budgets and financial planning for guest events.. Prepared the daily event schedule.. Supervised daily operations and the team coordination to provide a seamless customer experience.. Controlled inventory and managed purchasing for retail operations.. Prepared reports on occupancy, revenue and customer satisfaction to support strategic decision making.
Reception and Customer Service
Managed front desk operations, including guest check-in and check-out of guests, as well as support by phone, email, chat and in person.. Provided high-quality customer service, addressing inquiries and providing accurate information in accordance with company standards.. Performed administrative tasks such as scheduling and documentation, maintaining organization and attention to detail.. Coordinated with internal teams to support tours, car rentals and group reservations, ensuring smooth operations in a dynamic environment.