Experienced in handling diverse customer support functions across hospitality and retail, with proven ability to support teams and improve service quality.
Provided assistance through calls, chat, and email, resolving concerns and complaints.
Supported team members and assisted supervisors in daily operations and meetings.
Communicated effectively in both English and Spanish across customer interactions and team support.
Managed documentation, reports, scheduling, and inventory in hospitality and customer service roles.
Global Fidelis
Assist members with inbound calls, with different concerns, order status, exchanges, returns, refunds, or canceling as per requests, and handle five fashion brands with similar information, always following proper procedures according to company policy., Provide assistance trough live chat, handling two interactions at a time, always answering in a timely manner., Document interactions., Answering queries and concerns about the company's products or services, Resolving issues and handling customer complaints., Working as part of a team.
Teleperformance
Assist members with different concerns through inbound calls and e-mails, provide the information requested like bookings, delays, cancelations, and try to provide the best resolution following procedures., Document interactions in a ticketing system program., Create templates to provide and send information to our customers., Provide support to teammates so they can assist their customers., Assist supervisor with his duties, join meetings replacing my supervisor when he was off, take care of the team in order to accomplish goals for the day.
Riviera Hotels
Welcome visitors and direct them appropriately, provide tourist information, and keep a safe and clean reception area by complying with procedures, rules, and regulations., Answering screening and forwarding incoming phone calls., Send daily reports to management according to the daily tasks and closure of the day., Coordinate with different areas from the hotel to provide the best service., Order front office supplies and keep inventory of stock., Arrange travel and accommodations, and prepare vouchers.
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Utilized Excel, Word, PowerPoint, and Canva for reporting, presentations, and communication.
Smugglers Notch Resort
Training housekeepers on cleaning and maintenance procedures and tasks, making sure the performance of the staff is always outstanding to provide the best customer experience, report daily to superiors regarding work done during the day., Participate and help in managing preparation of schedules and workloads for housekeeping staff ensuring maximum efficiency.
