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Mandisa
Customer Service and Administrative Professional with 10+ years in Retail and Medical Sectors
Video resume
Contacto
Competencias
Experienced in engaging with customers professionally to ensure satisfaction and repeat business.
Skilled in accurate data capturing, filing, and managing documents using Microsoft Office tools.
Proficient in maintaining clean environments, following health protocols in medical and commercial settings.
Capable of handling filing, record keeping, and basic office tasks efficiently.
Educacion
Resumen
Dedicated professional with over a decade of experience in cashiering, supervision, cleaning, and administrative roles. Adept at ensuring operational efficiency, maintaining hygiene standards, and delivering excellent customer service.
Logros Clave
- Efficiently managed cash register operations, ensuring accuracy and prompt service.
- Maintained hygienic environments through consistent cleaning and sanitation practices.
- Supervised patient data entry, reducing errors and improving billing accuracy.
- Replenished supplies and maintained cleanliness, supporting health and safety standards.
Experiencia
Cashier
Opened the till at the start of the day and verified float accuracy. Served customers promptly and professionally with available stock. Processed card and cash transactions using the POS system. Performed daily cash-up procedures and ensured accurate balancing. Delivered high-quality customer service and resolved customer queries. Monitored stock levels and communicated shortages to the supervisor. Maintained a clean, organized, and presentable sales floor. Assisted with packing, labelling, and merchandising of products. Followed cash-handling procedures to prevent shortages and maintain accuracy. Supported team members during peak hours to improve workflow and reduce wait times. Handled returns, exchanges, and refunds in line with store policies. Updated sales records and tracked daily transaction volumes. Assisted in stock receiving, unpacking, and shelf replenishment. Prepared daily float and secured cash bags for banking. Reported damaged or expired stock to management for timely action. Ensured promotional items and pricing were displayed correctly. Resolved customer complaints quickly to maintain customer satisfaction. Identified customer needs and offered product recommendations. Ensured compliance with store security and loss-prevention procedures. Helped with end-of-day store closing duties, including locking up and securing cash
Cleaner
Cleaned and mopped floors throughout assigned areas. Dusted surfaces and washed windows to maintain a hygienic environment. Conducted regular spot checks to identify areas needing attention. Ensured the workplace remained clean, neat, and presentable at all times. Emptied bins and disposed of waste safely and correctly
Cashier/Supervisor
Greeted and welcomed patients in a professional and friendly manner. Opened patient files and captured accurate information in the system. Applied ICD codes correctly for patient records and billing purposes. Scheduled and managed patient appointments efficiently. Received and directed incoming calls to relevant departments. Ensured the reception and waiting area remained clean, organized, and welcoming. Assisted patients with enquiries and guided them through clinic processes. Coordinated patient flow to reduce waiting times and improve service delivery. Maintained confidentiality of patient information at all times. Supported administrative tasks such as filing, scanning, and data entry
Medical Receptionist
Sanitised high-touch surfaces to reduce the spread of germs. Replenished cleaning supplies and reported shortages to the supervisor. Cleaned restrooms and replenished toiletries as required. Followed daily cleaning schedules and company hygiene standards. Operated cleaning equipment such as vacuums and floor polishers. Reported maintenance issues, leaks, or damages for timely repairs. Supported deep-cleaning tasks during month-end or scheduled maintenance. Ensured compliance with occupational health and safety regulations. Helped and served customers in a friendly and professional manner. Processed card and cash transactions accurately through the POS system. Performed end-of-day cash-up and ensured the till balanced. Delivered excellent customer service and resolved queries promptly. Monitored stock levels and assisted with shelf replenishment. Maintained a clean, organized, and presentable working area. Handled returns and exchanges according to store policy. Ensured compliance with cash-handling and loss-prevention procedures. Assisted team members during peak trading hours to improve workflow. Oversaw daily store operations and supported staff with task allocation. Supervised cashiers and verified cash-up accuracy at closing. Provided guidance and training to new and existing employees. Resolved escalated customer issues and ensured high service standards. Conducted floor checks to ensure stock availability and correct pricing. Monitored employee performance and ensured company procedures were followed. Prepared daily reports and communicated operational updates to management. Assisted with opening and closing procedures, including securing cash and premises
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Working in a team, it has helped me to see the togetherness, the unity that a group of people does, and it makes the work to become more faster than when you do it once, or do it alone, I mean. Because when you're doing a cleaning as a team, others they touch some bases, others they are on the other side, it makes us make everything to be quicker. So I believe in teamworking is the best thing that one can do. Yeah.
Transcripcion del Video 2
Okay, in that situation, if I think there is still time before the bus departs, I can speak to my suitor just to go and do a fast touch-up just for the bus to be clean before it takes off. Yeah, I think that's what I can do. I won't allow it to leave the premises without any standard process that's supposed to be done. This is what I think can be done. Yes.
Transcripcion del Video 3
Good day, my name is Mandisa Ngobane. I'm 44 years of age. I have two years' experience working as a cleaner, so I believe I'm going to be the right candidate to work because where I was working to this hospital at the same time as a college, working in the floors, the windows, the classrooms, buffing the floor with the big machines, and nuzzling the floor and making sure that the place is always clean. So I believe I am the right candidate to be chosen for the job, and I just I hope to.
Cleaner
Hi, I have two years' experience working as a cleaner. I was working at HBP Prestige Day. I was cleaning the hospitals and the college, using the buffing machines, where I cleaned the floors, cleaned the windows, and so I believe that I'm the first candidate for the job. When it comes to cleaning, I take my first ability, I call out, I excel, and I believe that I can make a difference.