Experiencia demostrada en Troubleshooting.
Experiencia demostrada en Customer Support.
Experiencia demostrada en Microsoft Office Suite.
Verizon Wireless
Delivered exceptional customer service and technical support for Verizon Wireless clients., Diagnosed and resolved devices, network, and connectivity issues with patience and professionalism., Built rapport with customers, ensuring a positive experience and trust., Managed inquiries regarding billing, plans, and device features.
Concentrix (for Amherst Residential)
Managed back-office operations, maintaining accuracy and efficiency., Provided technical and administrative support to team members and clients, resolving issues promptly.
CSS Corp
Assisted customers with technical issues related to hardware, software, and network connectivity., Demonstrated patience and strong communication skills to explain complex solutions clearly., Ensured high levels of customer satisfaction through empathetic and effective support.
Dish Network
Third Year
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Provided technical support for cable boxes, internet connections, and signal troubleshooting., Developed strong connections with customers, ensuring clear communication and effective problem resolution.
The Results Companies
Developed client relationships and increased sales., Maintained excellent customer service standards, focusing more on support and connection-building.
