Manuel - Customer Service Specialist with 5+ years in BPO environments

Guadalajara, Jalisco, MexicoRemotoen

Gained extensive experience in customer service, retention, sales, technical support, and service desk roles.

Supervised customer service teams, leading to enhanced operational efficiency.

Publicado en CazVidVideo entrevista disponibleAbierto a remoto

Resumen

Experienced in customer support, retention, sales, and technical support within BPO and call center settings, fully bilingual.

Developed bilingual communication skills to serve diverse client needs effectively.

Customer ServiceAdvanced

Provided frontline support and addressed customer inquiries across multiple channels.

RetentionIntermediate

Worked on customer retention strategies to maintain client satisfaction and loyalty.

Technical SupportIntermediate

Assisted customers with technical issues related to products and services within the call center.

SalesIntermediate

Engaged in sales activities to promote and upsell products and services.

SupervisionBeginner

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