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Manuel
Customer Support and Sales Professional with 4 years in Call Center Industry
Contacto
Competencias
Expert in managing customer inquiries and delivering satisfactory resolutions.
Skilled in providing technical assistance for a variety of products and services.
Capable of guiding customers through sales processes and improving conversion rates.
Proficient in documenting and managing customer interactions and data.
Adept at finding innovative solutions to customer challenges and inquiries.
Educacion
Idiomas
Resumen
Experienced in customer service and technical support, with a background in sales management. Proven ability to enhance customer satisfaction and team performance.
Logros Clave
- Successfully resolved customer inquiries, enhancing customer satisfaction at Startek.
- Provided comprehensive technical support for Google Nest installations, ensuring high customer satisfaction.
- Guided new team members in effective sales techniques, improving overall team performance at Allied Global.
- Educated users on health insurance processes, resulting in improved user understanding and service efficiency at ResultsCX.
Experiencia
Call Center Agent
Provide customers with information about the status of their Amazon order. Document each call and every step taken during the call.. Resolve any question or concern about the account.. Assist customers with any incident and guide them step by step if they need help installing applications or restarting their mobile network. (Xfinity Mobile)
Technical Support Agent
Provide technical support for the installation of Google Nest thermostats and fire alarms.. Document each step followed until everything is in order and the customer is satisfied.. Provide assistance if the customer has account issues.
Sales Agent
Handle calls from potential customers and assist them with the hotel reservation process.. Ensure the best option is provided based on customer needs and comfort.. Give guidance to new team members to improve their performance.
Call Center Agent
Provide users with information related to their health insurance.. Explain to the user the processes required for their insurance to be effective.. Provide users with information about medications and doctors included in their plan.