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Manuel
Call Center Professional with 11 years of diverse customer service experience
Video resume
Lic. Administración de Empresas Turisticas
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Contacto
Hermosillo, Sonora, Mexico
Disponible en CazVid
Competencias
Customer ServiceAdvanced
Provided support and resolved issues efficiently for diverse client inquiries.
Team ManagementIntermediate
Supervised teams to ensure quality service and operational efficiency.
Sales & UpsellingIntermediate
Handled sales campaigns and promoted products/services to clients.
Escalation HandlingAdvanced
Managed complex customer complaints and escalated issues to ensure resolution.
Resumen
Experienced call center specialist with over a decade of experience in customer care, sales, and escalation management, with proven leadership capabilities.
Logros Clave
- Progressed from Customer Care Representative to Supervisor, Floor Manager, and Account Manager
- Gained experience across multiple campaigns including customer service, sales, and escalated calls
- Led various teams and managed escalated customer issues in a high-pressure environment
Habilidades
Customer ServiceTeam ManagementSales & UpsellingEscalation Handling
Publicado en CazVid - 3 jul 2025