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Manuel
Customer Service Representative with 5+ years in client support and CRM management
Contacto
Competencias
Delivered in-bound customer support, resolving inquiries and coordinating communication efficiently.
Handled customer data entry, updates, and record-keeping using various CRM systems.
Provided English-Spanish translation and interpretation to facilitate customer interactions.
Scheduled, confirmed, and rescheduled appointments aligning with process procedures.
Coordinated communication between customers and departments while maintaining detailed records.
Educacion
Idiomas
Resumen
Dedicated Customer Service Representative with extensive experience handling high-volume calls, managing CRM systems, and providing bilingual support. Skilled in communication, conflict resolution, and data management, committed to delivering excellent client support.
Logros Clave
- Handled 60-70 inbound calls daily, providing multilingual assistance and maintaining high customer satisfaction.
- Managed customer data and interactions via CRM systems, ensuring accuracy and confidentiality.
- Provided real-time English-Spanish interpretation, improving communication with diverse clients.
Experiencia
Virtual Customer Service Representative
Handled 60–70 inbound calls per day providing customer assistance in English., Managed customer information and interaction logs using CRM systems., Scheduled, confirmed, and rescheduled appointments based on established procedures., Responded to common inquiries regarding services, processes, and...