Dedicated Customer Service Representative with extensive experience handling high-volume calls, managing CRM systems, and providing bilingual support. Skilled in communication, conflict resolution, and data management, committed to delivering excellent client support.
Delivered in-bound customer support, resolving inquiries and coordinating communication efficiently.
Handled customer data entry, updates, and record-keeping using various CRM systems.
Provided English-Spanish translation and interpretation to facilitate customer interactions.
Scheduled, confirmed, and rescheduled appointments aligning with process procedures.
Concentrix / Third Way Health
Handled 60–70 inbound calls per day providing customer assistance in English., Managed customer information and interaction logs using CRM systems., Scheduled, confirmed, and rescheduled appointments based on established procedures., Responded to common inquiries regarding services, processes, and...
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Coordinated communication between customers and departments while maintaining detailed records.
