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Manuela
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Competencias
Demonstrated experience with Bilingual fluency in English and Spanish.
Demonstrated experience with Strong communications and interpersonal skills.
Demonstrated experience with Customer service and problem solving.
Demonstrated experience with Certified in tool management GDS.
Demonstrated experience with Management of medical and insurance information.
Educacion
Idiomas
Experiencia
Tracking, logistics
Gained experience in the tracking and logistics department for U.S. transportation companies, ensuring customers were consistently informed about their shipments, promptly escalating issues, and providing effective solutions., Tracking, Customer service, Pass down information, Calls B2B
Travel Agent (Customer Service)
Provided customer service for a travel agency, expertly managing global GDS tools (Sabre, Amadeus) to deliver efficient booking solutions., Ensured exceptional client satisfaction while maintaining accurate records and agreements, contributing to seamless travel experiences., Assisting customers with travel inquiries, taking payments, canceling reservations., Maintain accurate records of every interaction.
Seller
Developed expertise in selling sleep apnea tests, tailoring solutions to patients’ insurance coverage and physicians’ requirements., Oversaw the complete sales process—from coordination to test completion—while ensuring accurate insurance billing and consistent follow-up, achieving high patient compliance and successful case closures., All of this covering the 80% of the weekly sales., Trained in HIPAA, Experienced in handling sensitive medical data.