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mara

Administrative Assistant

Contacto

Leiden, South Holland, The Netherlands
Disponible en CazVid
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Competencias

Customer Support

Experiencia demostrada en Customer Support.

Customer Service

Experiencia demostrada en Customer Service.

Virtual Assistance

Experiencia demostrada en Virtual Assistance.

Administrative Support

Experiencia demostrada en Administrative Support.

Email Management

Experiencia demostrada en Email Management.

Educación

Full Stack Developer Program
Completado 2025
Travel Agent & Hospitality Management
Universidad del Salvador
2006 - 2008
Diploma in Marketing & Sales
Amici Institute
2006 - 2009
Protocol & Ceremonial Studies
ISHyR
Completado 2008
Flight Attendant Training
Completado 2009
Therapeutic Massage & Bodywork Diploma
Murcia, Spain
Completado 2015
Yoga Certification
2017 - 2019
Indoor Cycling Instructor
Amici
Completado 2022
Stretching Instructor
Completado 2022

Idiomas

SpanishNativo
EnglishAvanzado
DutchB1

Resumen

Perfil profesional

Experiencia

Administrative Assistant

Digilock
Nov 2025 - Jul 2026

Provided administrative and operational support to logistics and customer workflows.. Maintained inventory records for 1,000+ products using SYSPRO ERP while ensuring high data accuracy.. Coordinated incoming goods verification and order preparation and packing.. Supported cross-functional teams to ensure timely order fulfillment.. Maintained high attention to detail in system updates and documentation.

Host

Hyatt Place NL
Dic 2024 - Oct 2025

Delivered high-quality customer service while maintaining operational efficiency.. Managed inventory replenishment and stock control.. Supported daily administrative and operational tasks.. Coordinated with different departments to ensure smooth service operations.. Provided attentive, high-quality service with a wellness-oriented mindset.. Provided high-quality guest service for breakfast, lunch, and dinner.. Responsible for inventory refilling and stewarding tasks.. Ensured smooth dining operations.. Maintained calm and professionalism in highpressure environments.. Fostered client satisfaction through empathetic and detail-focused care.

Logistics Assistant

PostNL
Ago 2023 - Presente

Registered, scanned, and tracked high-volume shipments with strong accuracy.. Supported supervisors with workflow coordination and process efficiency.. Maintained organized records ensuring compliance with operational procedures.. Assisted in resolving shipment discrepancies and internal inquiries.

Host (ADE Event Bar)

Andaz Hyatt, Amsterdam NL
Jul 2023 - Oct 2025

Welcomed guests, managed guest flow, assisted with seating arrangements, provided information about the event and hotel services, and ensured that visitors had a positive and enjoyable experience.

Host (ADE Event Bar)

Hyatt Place Amsterdam Airport
Jul 2023 - Oct 2025

Worked as a Host at the bar during the Amsterdam Dance Event (ADE), welcoming guests, managing guest flow, assisting with seating arrangements, providing information about the event and hotel services, and ensuring visitors had a positive and enjoyable experience.

Host

Hyatt Place NL
Dic 2024 - Oct 2025

Delivered high-quality customer service while maintaining operational efficiency.. Managed inventory replenishment and stock control.. Supported daily administrative and operational tasks.. Coordinated with different departments to ensure smooth service operations.. Provided attentive, high-quality service with a wellness-oriented mindset.. Provided high-quality guest service for breakfast, lunch, and dinner.. Responsible for inventory refilling and stewarding tasks.. Ensured smooth dining operations.. Maintained calm and professionalism in highpressure environments.. Fostered client satisfaction through empathetic and detail-focused care.

Game Operator & Customer Support

Pullman Hotel & Casino
Oct 2009 - Mar 2012

Supported operational and administrative tasks in a premium service environment.. Assisted clients while ensuring compliance with internal procedures.. Handled reporting, accuracy checks and documentation.

Remote Support

Cingular & TracFone Wireless, USA
Mar 2005 - Dic 2006

Delivered remote customer support in a high-volume environment.. Handled inbound and outbound inquiries while maintaining high service quality.. Resolved complaints efficiently and followed up on complex cases.. Maintained a professional and empathetic communication style.

Habilidades

Customer SupportCustomer ServiceVirtual AssistanceAdministrative SupportEmail Management
Publicado en CazVid - 5 oct 2026
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