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María
Customer Support Specialist with 5+ years in telecommunications and banking
Contacto
Competencias
Delivered support and troubleshooting for diverse customer needs in banking and telecommunications.
Managed social media accounts and created content to engage audiences and generate sales leads.
Handled network and app/online banking technical issues to ensure customer satisfaction.
Conducted sales activities for smart devices and connectivity solutions, supporting revenue growth.
Provided bilingual assistance in English and Spanish for customer service and support inquiries.
Educacion
Idiomas
Resumen
Dedicated professional with over 5 years in customer service, technical troubleshooting, and social media management within the telecommunications and banking sectors.
Logros Clave
- Provided comprehensive bilingual support for U.S.-based banking customers, handling complex account issues and fraud reports.
- Managed social media accounts and created engaging content, boosting lead generation for a consumer goods company.
- Assisted international clients with billing, payments, and technical issues, ensuring smooth service experiences across multiple platforms.
Experiencia
Customer Support Specialist
Used social media platforms to generate leads and close sales., Provided customer service before, during, and after delivery., Managed basic credit checks and coordinated logistics., Managed social media accounts and created engaging content for digital platforms.
Customer Service Agent
Assisted international clients with billing, payments, and account setup., Handled technical issues related to network connectivity., Specialized in sales of smart devices and connectivity solutions.
Customer Service Representative – Remote
Delivered bilingual support for U.S.-based banking customers., Specialized in fraud reports, credit limit increases, and app/online banking troubleshooting., Communicated clearly with clients via phone and digital channels., Adapted quickly to evolving policies and tools in a high-volume support...