Maria - Customer Service & Quality Assurance Specialist with 6+ years of diverse experience

Delivered technical support and billing assistance, maintaining high customer satisfaction levels.

Performed inspection, process verification, and statistical data analysis to ensure quality standards.

Handled contract review, documentation processing, and customer retention activities.

Managed scheduling and coordination of medical appointments and travel claims for clients.

Responsible for handling retention process and cross-selling, Making callback appointments to schedule technicians, Reviewing contracts and processing the required documentation for customer’s contract termination.

Providing technical support and billing assistance for Disney+, Espn+ and Hulu, Helping customers to resolve technical issues, Answering billing inquiries, Ensuring a smooth and positive service experience.

Inspecting procedures and outputs, Identifying mistakes and non-conformity issues, Organizing the verification process, Providing tools to better help customers, Recommending, implementing, and monitoring preventative and corrective actions to ensure quality assurance standards, Compiling and...

Scheduling medical appointments for Latin American patients around the world, Handling all claim processes for delayed luggage and repatriations when necessary.