Experienced specialist in customer engagement, quality processes, and documentation management across diverse industries.
Delivered technical support and billing assistance, maintaining high customer satisfaction levels.
Performed inspection, process verification, and statistical data analysis to ensure quality standards.
Handled contract review, documentation processing, and customer retention activities.
Managed scheduling and coordination of medical appointments and travel claims for clients.
Teleperformance Colombia S.A.S.
Responsible for handling retention process and cross-selling, Making callback appointments to schedule technicians, Reviewing contracts and processing the required documentation for customer’s contract termination.
Sutherland Global
Providing technical support and billing assistance for Disney+, Espn+ and Hulu, Helping customers to resolve technical issues, Answering billing inquiries, Ensuring a smooth and positive service experience.
Contact Point 360- Staff CANADA
Inspecting procedures and outputs, Identifying mistakes and non-conformity issues, Organizing the verification process, Providing tools to better help customers, Recommending, implementing, and monitoring preventative and corrective actions to ensure quality assurance standards, Compiling and...
Axa assistance Colombia
Scheduling medical appointments for Latin American patients around the world, Handling all claim processes for delayed luggage and repatriations when necessary.
licenciatura
Advanced Excel skills
English
Commercial Technological High school
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