Mara - Software Developer with 5+ years of full-stack experience in web applications

Extensively used JavaScript for client-side and server-side development, including frameworks like React and Node.js.

Designed and implemented responsive, user-centric web applications across multiple projects, ensuring cross-browser compatibility.

Managed SQL and NoSQL databases, optimized queries, and maintained data integrity for scalable applications.

Participated in Scrum teams, contributed to sprint planning, stand-ups, and retrospectives to ensure timely delivery.

Managed high-volume inbound calls in time-sensitive environments., Coordinated communication between multiple parties in real time., Prioritized requests based on urgency and service protocols., Accurately documented case details and actions taken., Maintained strict confidentiality and compliance standards.

Coordinated daily operations and workflow distribution., Assisted with queue monitoring, response times, and service levels., Supported scheduling, task assignment, and team communication.

Provided remote bilingual support in fast-paced operational settings., Managed multiple requests simultaneously while maintaining accuracy., Ensured timely communication and proper documentation.

Supported bilingual communication and documentation., Followed strict confidentiality and reporting standards.