Maria - International Business Agent with 5+ years in training & compliance

Barranquilla, Atlántico, Colombiaen

Developed and implemented training programs to enhance team performance at Allied Global.

Analyzed KPIs and created dashboards to monitor training effectiveness and operational metrics.

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Resumen

Experienced International Business Agent with expertise in training program development, performance analysis, and regulatory compliance. Skilled in leveraging data and effective communication to drive operational excellence.

Video Resume

Logros Clave

Managed high-priority customer complaints with regulatory agencies, ensuring compliance and customer satisfaction.

Habilidades

Training Program DevelopmentAdvanced

Designed and executed comprehensive training strategies to improve operational performance.

Data Analysis & KPI MonitoringAdvanced

Conducted metric analysis and created dashboards to assess training and operational outcomes.

Regulatory Compliance & Customer ServiceAdvanced

Managed complaint resolution with regulatory bodies, ensuring compliance and safeguarding the company's reputation.

Communication & Stakeholder EngagementAdvanced

Prepared formal responses and presentations, engaging with internal teams and external agencies.

Experiencia

INTERNATIONAL BUSINESS AGENT

ALLIED GLOBAL

Aug 2024 - Dec 2025

Spearheaded the development and implementation of comprehensive training programs tailored to enhance team performance and operational excellence in dynamic work environments., Leveraged expertise in analyzing key performance indicators (KPIs) to inform training strategies and material...

GOVERNMENT AFFAIRS

ALLIED GLOBAL

Jul 2024 - Nov 2024

Managed high-priority customer complaints filed with regulatory and consumer protection agencies, ensuring compliance and safeguarding the company&#x27;s reputation., Resolved a diverse portfolio of consumer complaints to external bodies, including the FCC and BBB, within mandated timeframes.,...