Marbon

Demonstrated experience with Case Lifecycle Management.

Demonstrated experience with Medical Billing and Coding.

Demonstrated experience with Prior Authorization Insurance Verification.

Demonstrated experience with Administrative Support.

Demonstrated experience with Operational Compliance.

Managed the full process of Fiancee and Spousal visa petitions from NVC endorsement to visa approval at the US Embassy.. Double-checked all documents to ensure they matched official records, which helped prevent delays or denials.. Navigated official sites (like CGI/USTravelDocs) to manage case data and meet government deadlines.. Served as the main point of contact for clients, answering their questions and solving problems that held up their applications.. Managed medical accounts and assisted clients with health requirements, such as sputum tests and medical document processing.

Managed high-volume inbound emergency calls (water, fire, mold, storm) across multiple US territories under a strict Zero-Miss Policy.. Dispatched Project Managers (PMs) using live map tracking and maintained calendar coordination across various US time zones.. Processed insurance claim documentation and ensured SLA compliance for major carriers (Liberty Mutual, Allstate, State Farm) across Alacrity, CoreLogic, XactAnalysis, and PSA portals.. Monitored Work-in-Progress (WIP) milestones (35%, 55%, 95%) and audited files for critical forms including Work Authorizations (WA), Certificates of Satisfaction (COS), and lab reports.. Assisted with accounts receivable aging by following up on missing insurance checks, carrier approvals, mortgage endorsements, and homeowner collections.

Handled customer service inquiries and processed claims for a life insurance account.

Assisted test takers, provided instructions, passwords, fixed technical issues, monitored multiple test takers.. Informed test takers if they did unusual actions while they were taking exams.

Conducted troubleshooting to resolve cable and TV channel concerns for customers.. Upsold additional channels to existing subscribers.

Monitored daily performance metrics to ensure that the team remained within the target KPIs.. Placed orders with restaurants for customers and coordinated with delivery drivers to fix technical issues with orders or the app.