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Marcelo
Customer Service & Coordination Specialist with diverse industry experience
Video resume
Contacto
Competencias
Provided customer support and resolved complaints across various roles
Utilized strong interpersonal skills and English/Spanish fluency in diverse settings
Familiar with GDS, PMS, CRM, ATS systems for record management and communication
Managed sales, customer service crews, and coordinated multidisciplinary teams
Effectively managed multiple requests, deliveries, and client interactions simultaneously
Educacion
Idiomas
Resumen
Experienced professional with a strong foundation in customer service, team leadership, and process coordination across legal, hospitality, and sales industries.
Logros Clave
- Conducted detailed client interviews and assessed case eligibility at a law firm
- Managed guest check-in/out, reservations, and guest services at a hotel
- Led sales and customer service teams, resolving industry-specific issues
Experiencia
Intake Specialist
Conduct detailed client interviews, assess case eligibility, and collect documentation., Serve as the first point of contact, providing compassionate guidance and maintaining accurate records in CRM systems., Coordinate consultations and ensure seamless case transitions to attorneys with...
Front Desk Clerk
In charge of guest check-in/out process, room reservations, billing, and guest services like concierge assistance and problem resolution., Handling administrative tasks, ensuring guest safety, and coordinating with other hotel departments for smooth operations.
Recruiter
Specialize in cold calling, candidate assessment, application follow-up, and problem resolution throughout until completion of the hiring process.
Team Leader
Managing sales & customer service crews as well as resolving home warranty (HWA) and real estate brokerage related issues (MSR).
ESL Coach
Taught English at an academy catering to individuals with limited resources, combining my passion for education and dedication to community service.
CSR
Handled customer complaints, addressed billing issues, and prioritized customer satisfaction.
Sales Rep
Promoted internet, TV & phone bundles in a highly competitive environment.
Multiple roles
Worked in multiple industries, including roles as a Banking Services Consultant, Technical Support Expert, Leisure and Travel Advisor, and Trainer.