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Marco
Technical Support and Process Engineering with Diverse Industry Experience
Contacto
Competencias
Provided customer assistance and technical support for home devices, handling support and replacement activities.
Performed bilingual interpretation for insurance, medical, and institutional communications in English and Spanish.
Documented and mapped processes, prepared flow diagrams, and contributed to security and compliance documentation.
Handled customer inquiries, technical analysis, and provided support across multiple roles and industries.
Managed medical treatment processes, communicated with attorneys, and drafted legal documents in a healthcare and legal support environment.
Educación
Idiomas
Resumen
Experienced in technical support, process documentation, interpretation, and legal assistance across healthcare, legal, and technical domains.
Logros Clave
- Handled technical support, review, and replacement processes for Google Nest devices at Intouch CX
- Documented processes and prepared flow diagrams based on PDCA cycle at Laureate Sumadi
- Managed legal and medical client communications, including invoice handling and legal documentation at Impact BPO
Experiencia
Technical Support Agent
Technical support and customer service for Google Nest home devices., Responsible for all support, review, and replacement processes for defective equipment.
Interpreter (English-Spanish)
Receiving information from insurance companies, hospitals, schools, government offices, and financial institutions in a specific language, either Spanish or English, for interpretation into the target language.
Process Engineer
Documentation of processes from Sumadi's Security and Compliance area., Preparation of flow diagrams and process sheets based on the PDCA cycle.
Interpreter (English-Spanish)
Receiving information from insurance companies, hospitals, schools, government offices, and financial institutions in a specific language, either Spanish or English, for interpretation into the target language.
Junior Pre-Authorization Officer Call Center
Technical analysis, supplier support, customer service, application authorizations, high-level analysis, pharmacy management, and process logistics.
Medical Programmer/Legal Assistant
Management of medical treatments., Direct communication with attorneys, receiving invoices, liens, and reports, managing client communications, and drafting legal documents.