Experienced in customer support, healthcare scheduling, and data verification for North American and BPO companies.
Provided resolution-oriented support and managed customer interactions across multiple channels.
Scheduled appointments with healthcare providers and coordinated communication between patients and specialists.
Handled documentation related to insurance and appointment scheduling, ensuring accuracy and completeness.
Focused on HR processes with a background in psychology, applicable to employee relations and resource management.
DULU
assist the referral department contacting the patients to assist them scheduling appointments with specialist according the patients needs.
Concentrix
handle doctors agenda to schedule appointments for patients., Data entry and verification of documentation related to insurance to schedule patients appointments properly.
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