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Marco
Customer Service & Learning Specialist with 12+ years in Call Center Industry
Video resume
Contacto
Competencias
Provided customer support and resolved issues at TELUS International and Alorica Guatemala.
Practiced leadership while supporting peers and sharing knowledge in team environments.
Handled tier one and tier two technical support, supporting VMware and ServiceNow platforms.
Facilitated company content and supported new employee onboarding and training.
Utilized LAN, Cisco Networking, and Windows Office in technical and support roles.
Educacion
Idiomas
Resumen
Results-oriented Customer Service and Learning Specialist with over 12 years of experience in call centers, specializing in technical support, customer relations, and training facilitation. Skilled in CRM systems, networking, and platform handling, with strong communication and leadership skills.
Logros Clave
- Supported customer satisfaction by resolving issues and practicing effective people skills at TELUS International.
- Led facilitation of company's required content and supported diverse operational activities at TELUS International as a Learning Specialist.
- Developed skills in technical support, CRM systems, and platform handling through extensive call center experience.
Experiencia
COSTUMER SERVICE REPRESENTATIVE
Practiced people skills, leadership and sharing knowledge with my peers while I supported as Floor Support., Taking supervisor calls to improve resolution oriented capabilities for customer satisfaction.
CSR AND RETENTION SPECIALIST
CSR AND RETENTION SPECIALIST
LEARNING SPECIALIST
Educator - Facilitator of company’s required content., Support to operations with diverse activities.