Marco - Data Analyst with 5 years of expertise in financial services

Applied statistical techniques and tools like Excel and SQL to analyze financial data and generate insights.

Created visual dashboards and reports using Power BI to communicate complex data findings.

Developed queries for data extraction and manipulation to support analysis and reporting.

Worked closely with teams across departments to ensure data needs were met and reports were aligned with business goals.

Managed product warranty processes and provided detailed information to customers regarding tire coverage and satisfaction procedures., Delivered professional assistance to ensure customer satisfaction and compliance with warranty policies., Collaborated with internal teams to resolve customer issues efficiently.

Processed and reviewed short videos and images from customers at Amazon Go stores to ensure quality and accuracy., Maintained high attention to detail in evaluating customer interactions within the automated store environment.

Provided essential account and billing information to customers in a professional and empathetic manner., Handled payment processing and resolved billing inquiries with accuracy and efficiency.

Focused on collections and payment arrangements aligned with customers’ payroll schedules., Delivered courteous and clear communication while negotiating payment terms and resolving account issues.