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M

Marco

Data Analyst with 5 years of expertise in financial services

Contacto

Alajuela, Alajuela Province, Costa Rica
Disponible en CazVid
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Competencias

Data AnalysisAdvanced

Applied statistical techniques and tools like Excel and SQL to analyze financial data and generate insights.

Data VisualizationAdvanced

Created visual dashboards and reports using Power BI to communicate complex data findings.

SQLIntermediate

Developed queries for data extraction and manipulation to support analysis and reporting.

Stakeholder CollaborationIntermediate

Worked closely with teams across departments to ensure data needs were met and reports were aligned with business goals.

Educacion

High School Diploma
Academia Tecnología UCR
Completed 2021
INA
Completed 2022

Resumen

Experienced Data Analyst specializing in financial sector data interpretation and visualization.

Logros Clave

  • Developed and maintained dashboards that improved reporting efficiency for multiple teams.
  • Led data validation initiatives reducing errors by 20%.
  • Collaborated with cross-functional teams to streamline data collection processes.

Experiencia

BATO Shared Services – Bridgestone

Managed product warranty processes and provided detailed information to customers regarding tire coverage and satisfaction procedures., Delivered professional assistance to ensure customer satisfaction and compliance with warranty policies., Collaborated with internal teams to resolve customer issues efficiently.

Amazon CXQO

Processed and reviewed short videos and images from customers at Amazon Go stores to ensure quality and accuracy., Maintained high attention to detail in evaluating customer interactions within the automated store environment.

Bill Gosling Outsourcing

Provided essential account and billing information to customers in a professional and empathetic manner., Handled payment processing and resolved billing inquiries with accuracy and efficiency.

ARB Customer Support Services CR

Focused on collections and payment arrangements aligned with customers’ payroll schedules., Delivered courteous and clear communication while negotiating payment terms and resolving account issues.

Habilidades

Data AnalysisData VisualizationSQLStakeholder Collaboration
Publicado en CazVid - 17 may 2026
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