Marco - Data Analyst with 5 years of experience in finance and technology

Applied statistical techniques to interpret complex datasets and inform business strategies.

Designed and optimized queries for data retrieval and manipulation in multiple projects.

Created dashboards and visual reports using tools like Tableau and Power BI.

Supported decision-makers with actionable insights derived from data analysis.

Answer clients’ questions regarding their Bank account, Online banking, fees and all types of information., Helping customers with how to unlock their online banking., Great customer service experience, providing information about the products they need., Receive and handle calls from PNC BANK clients with professionalism and respect, providing assistance and accurate information for the benefit of the client and the campaign.

Receive, assist, and sell products to customers over the phone with professionalism and respect, providing help and accurate information for the benefit of the customer and the campaign., Answer clients’ questions regarding devices that were covered, which of those will have maintenance and will be repaired., Advise clients on market how they will be covered., Customer Service, providing information about their products.

Answer clients’ questions regarding construction work, financing, maintenance, repairs., Advise clients on market conditions, prices., customer service, providing information about the products they need., Promote sales of construction material through advertisement.

Assists clients needs., Provide clients with information of courtains services and products., Guide clients by helping them choose the best choice for their needs., Stay in constant touch with clients in order to keep them abreast of new products and services., Provide advice., Acquiring new clients by having outside sales events