Dedicated professional with extensive experience supporting NGO operations, managing digital communications, and providing bilingual customer service. Skilled in content creation, project coordination, and technical tools, with a proven ability to adapt and innovate across sectors.
Managed logistics and digital communications across diverse organizational settings.
Handled bilingual sales operations, customer inquiries, and maintained high satisfaction rates.
Produced multimedia content and managed social media and messaging platforms.
Acted as a translator and guide, supporting English-speaking guests and clients.
Civil Society Organizations
Supported national and international NGO operations for 20 years., Led coordination and logistics, digital communications, and remote engagement strategies., Promoted access to healthcare and human rights with a focus on vulnerable populations., Contributed to strategic decision-making and...
Casa del Árbol
Produced 360° content for the profile, handled revenue management., Acted as a co-host for Airbnb, translator and guide for tourists, facilitating seamless communication, especially for English-speaking guests., Implemented a dynamic pricing strategy, achieving an 85% annual occupancy rate.,...
Office Gurus/Evolve Vacation Rental
Supported bilingual sales operations., Assisted customers with inquiries and follow-ups., Maintained reservation compliance for English-speaking clients (94–96%)., Achieved a 91% satisfaction rate on monthly case handling (modifications/refunds)., Maintained cancellations 2% below the market...
Skyes/Hotel.com
Master of Science
Certification
Social Researcher
Bachelor of Science
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Proficient with tools like Google Analytics, Meta Business Suite, Adobe Photoshop and Illustrator, Google Workspace, and Slack.
Customer Service Representative, Tier 2 Selling Collections, Assisted with bilingual customer support for hotel reservations., Worked on refund and modification cases., Maintained reservation compliance (94–96%)., Increased post-reservation interaction by 15% with personalized email strategies.,...
